At ATG Productions, we are committed to providing our customers with high-quality digital products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase. By purchasing any digital product from our website, you agree to the terms set forth below.

Digital Products

Due to the nature of digital products, all sales are final. Once you have gained access to the digital product, whether through download or streaming, we are unable to offer refunds, exchanges, or returns.

Exceptions

In the unlikely event that you encounter a technical issue with your purchased digital product that prevents you from accessing or using the product as intended, please contact us at [email protected]. We will work diligently to resolve the issue. If we are unable to resolve the issue within a reasonable time frame, we may offer a refund at our sole discretion.

How to Request a Refund

To request a refund, please follow these steps:
- Contact our customer support team at [email protected].
- Include your order number, the email address used for the purchase, and a detailed description of the issue you are experiencing.
- Our support team will review your request and respond within [insert timeframe, e.g., 3-5 business days].

Resolution Process

- *Technical Issues:* If you experience any technical difficulties with your digital product, we will first attempt to resolve the issue by providing technical support. This may include troubleshooting steps or providing an alternative way to access the product.
- *Refund Approval:* If we determine that a refund is warranted, we will notify you via email and process the refund to your original method of payment. Please allow [insert timeframe, e.g., 5-10 business days] for the refund to appear on your statement.

Contact Us

If you have any questions or concerns about our Return & Refund Policy, please contact us at:

Email: [email protected]

Website: Theatgproductions.com

Policy Changes

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the policy. By continuing to use our services after any changes are made, you accept and agree to the updated policy.

Thank you for choosing ATG Productions. We appreciate your business and are dedicated to ensuring your satisfaction with our digital products.